Privacy policy

Lupine Travel’s Privacy Policy sets out what information we collect, how we collect it, and what we do with it. In all your dealings with us you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.


  1. Your information

This refers to a combination of information such as your name, contact details, travel preferences and special requirements such as those relating to any disability or medical condition that you supply us or is supplied to us, and any information about other persons you represent (such as those on your booking).

Your information is collected when you request information from us, contact us (and vice versa), make a booking, use our website, link to or from our website, connect with us via social media and any other engagement we have with you. 

If we need any other personal details, we will tell you before we obtain them from you.

We will update your information whenever we can to keep it current, accurate and complete.


  1. Our use of your Information

We need to pass on your personal details to the companies and organisations who need to know them so that your trip can be provided (for example your hotel, other suppliers, credit or debit card company or bank). Such companies and organisations may be outside the European Union, Norway, Iceland or Liechtenstein if your trip is to take place or involves suppliers outside these countries.

We may share the information you give us, but only where it is necessary and the law allows it. This may include fraud and crime prevention and/or detection, dispute resolution and/or litigation, credit checking and debt collection.


  1. Your rights

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed.  We promise to respond to your request within 40 days of receiving your written request and fee.  In certain limited circumstances we are entitled to refuse your request.

If you believe that any of your personal details which we are processing are inaccurate or incorrect, please contact us immediately.


  1. Photographs and video footage

From time-to-time, our staff and/or our customers may take photographs and video footage of trips in progress, including pictures of our customers. These pictures may be used in future marketing materials and/or posted on our social media sites.  If you do not wish for to be filmed or for your pictures to be taken or used in this manner, please advise your Tour Leader and/or the photographer at the start of your trip.


  1. Marketing material

We would also like to store and use your personal details for future marketing, trip review purposes (for example, sending you details of new features, trips or special offers which we think may be of interest to you, including by email). All details you give us in connection with your booking will be kept by us but we will use only names and contact details for marketing purposes (unless you have indicated that you do not wish us to do so).

If you sign up to our email newsletter we will always give you the opportunity to subsequently unsubscribe.


  1. Security to protect your information

We take all reasonable steps and have in place appropriate security measures to protect your information.

When you book your holiday online, we use the latest secure server software (SSL) which encrypts your credit card details before it is sent. Furthermore, we follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorised access.  However, we cannot guarantee the security of any information you disclose online and you do so at your own risk. You acknowledge that you are aware of security and privacy limitations inherent to the internet environment.


  1. Changes to this Policy

Lupine Travel has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Lupine Travel
12, Warnford St
01942 704525

This document was last updated on June 20, 2017